Shipping  – Terms & Conditions

Shipping/Packaging:

Its usually much faster delivery to a Business Address or PO Box. If not received or no card contact your local post office. We ship every business day if order is received and paid for by 2.00pm (EDT). Note: Aust. Post can take longer to deliver during the festive season or due to the corona virus or regular post from Qld, so consider Express post.

NOTE: WE DO NOT SEND TO PARCEL LOCKERS AS THE RECIPIENT CAN’T BE VERIFIED.

We use your Order Shipping Address and we ship within Australia only.
If your item doesn’t arrive check at your local PO or Mail Exchange or call them. In most cases the item was delayed in the Australia Post mail system. We do not guarantee delivery day/time on shipments as once it leaves our hands we have no control over it.
Proof of delivery applies to all customers who receive an email to their nominated email address advising goods are shipped with tracking No.. Once goods are posted and tracking No. shows items received at customers nominated delivery address this proves delivery. ID and or signature may be required.

Payment Options:

Credit Card Processing Gateway payments are via our EZYHD Secure web site checkout process. Once your order has been processed you will be directed back to EZYHD web site. Stripe send us a copy of the payment seconds from when its paid (so please don’t send us a copy!).

Replacement:

A returned product change of mind must be within a 15 day return period from sale date, if product did not suit customers needs. The item itself is in perfect condition with no noticeable cosmetic damages, and is 100% fully functional. The display box has not been opened or damaged, then a full refund less postage will be made once received back and inspected
Simply email us for return infomation should be in New “undamaged” condition with all original accessories and box packaging (if supplied). There is a 10% restocking fee for incorrect or non suitable item/s ordered, any postage paid by customer or EZYHD is not refunded. We will send a refund once item is received and inspected. If item is damaged or incomplete we will advise customer of refund amount.
If you have a faulty item please contact us for advise first. If a replacement request we are always happy to assist. Customers must contact us first for a resolution (not a third party such as Stripe or credit card company) within 21 days from date of order or within the warranty period if faulty. EZYHD is not responsible for a refund or charge back should a credit card be used for payment of goods in a fraudulent manner. We do not cover removal or re- install of any cable. HDMI cables are not warranted against a customers HDMI 2.1  AV receiver or sending device with a faulty or incorrect micro chip. If incorrect address is supplied or part of additional postage to correct address is payable. Change of mind refunds incur a admin fee of 10%.

Personal information

Personal information is never given or sold to a third party for any reason. Its kept very secure and a password is required to access it. EZYHD is a https web site so very secure.

Warranty:

Manufacturers Warranty is lifetime on Ruipro cables to original purchaser and one install from purchase date, and 6 months on Electronic Equipment for 1st purchaser only. Any item returned must be returned in new condition with postage paid by purchaser.

Consumer Guarantee:

All items sold by EZYHD are covered by Consumer Guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to return any item that is deemed faulty within a reasonable time frame from the date of the sale. If an item has a manufacturing defect, we will provide either a repair, replacement or refund. The Purchaser pays for postage, all claims with respect to defective items will be handled through EZYHD at the email address displayed when you purchased your item/s.

Web Site:

This web site and its images are copyright and cannot be used without our express written permission

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