Its usually much faster delivery to a Business Address or PO Box. If sent to a private address and no one home you should receive a card in your letter box to collect at PO. If not received or no card contact your local post office. We ship every business day if order is received and paid for by 2.00pm (EDT). Some Lenkeng products may be sent direct from the Australian Distributor who has warehouses in most Aust. capital cities. Aust. Post can take longer to deliver during national or variable state holidays & the festive season.
NOTE: WE DO NOT SEND TO PARCEL LOCKERS AS THE RECIPIENT CAN’T BE VERIFIED.
We use your Order Shipping Address – Not Paypal address!, we ship within Australia only.
Once sent it takes 3/10 days by standard free parcel post by road or 1 or 3 business days from Qld to Eastern Capital Cities and Suburbs by Fast Optional Express Post, country areas and ACT, TAS, NT, WA can be a day or two longer – but stranger faster things do happen!.
If your item doesn’t arrive within the above estimated times check at your local PO or Mail Exchange or contact us. In most cases the item was delayed in the Australia Post mail system by a day or two. Note: We can’t guarantee delivery day/time on shipments as once it leaves our hands we have no control over it.
PAYPAL Credit Card Processing Gateway: can pay with most credit cards via our EZYHD Secure web site checkout process. Once your order has been properly processed by Paypal gateway you will be directed back to EZYHD web site. PayPal send us a copy of the payment seconds from when its paid (so please don’t send us a copy!). (Paypal eCheque info here).
REFUND OR REPLACE A FAULTY ITEM or INCORRECT ITEM ORDERED:
Can be arranged, simply email us via our contact form, all goods returned are at buyers expense in New “undamaged” condition with all original accessories and box packaging (if supplied). There is a 20% restocking fee for incorrect or non suitable item/s ordered or if returned without original box packaging (if supplied), Paypal costs (if any) and our postage costs to customer (if free postage was provided with customers order). Customer to will be sent a RMA return item form to include with item sent back, we will send a replacement once item or refund once item is retuned to us and inspected.
If you have a problem please use our contact form all call, we are always happy to assist 😄.
Customers must contact us first for a resolution (not a third party such as Paypal) within 21 days from date of order or within the warranty period if faulty. Proof of delivery applies to those who have Australia Post or DHL delivery with a tracking No.. All customers receive an email to their nominated email address advising goods are sent (with tracking No. if provided). Once goods are posted and tracking No. shows items received at customers nominated delivery address this proves delivery. EZYHD is not responsible for a refund or charge back should a credit card be used for payment of goods in a fraudulent manner. If incorrect address is supplied or part of, additional postage to correct address is payable.
Personal information is never given or sold to a third party for any reason. Its kept very secure and a password is required to access it. EZYHD is a https web site so extreamly secure.
Manufacturers Warranty is 5 years on HDMI cables from purchase date and 12 months on Splitters, Switchers and Electronic Equipment for 1st purchaser only. Any item returned must be returned in new condition with postage paid by purchaser with all original box packaging (if originally supplied).
All items sold by EZYHD are covered by Consumer Guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to return any item that is deemed faulty within a reasonable time frame from the date of the sale.
If an item has a manufacturing defect, we will provide either a repair, replacement or refund. The Purchaser pays for postage.
For more information about your rights as a consumer, see Australian Consumer Law website at http://www.consumerlaw.gov.au . Under the new Australian Consumer Law (ACL) requirements administered by the ACCC, we would also like to state that all claims with respect to defective items will be handled through EZYHD at the email address displayed when you purchased your item/s.
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